Does IT Glue integrate with Rewst?
Sync depth, webhook support, known API limits and setup order for the IT Glue + Rewst pairing.
Compatibility index
96/100
Rewst Crate available (Verified)
Native integration
API depth: grades B / AMulti-tenancy: 5/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
IT
IT Glue
Documentation
API B
AlertsIT Glue Rewst
Devices / assetsIT Glue Rewst
TicketsRewst IT Glue
Time & billingRewst IT Glue
RE
Rewst
Billing & CPQ
API A
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Seat counts reconcile to invoices automatically each cycle.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Common bottlenecks & caveats
- Seat minimums apply (IT Glue: 5, Rewst: none) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.