Does SentinelOne Complete integrate with IT Glue?

Data flow diagram

How records move between the two systems once the integration is enabled.

Integration checklist

• Bidirectional ticket / alert sync

  One-way alert push only — closing the ticket does not clear the alert.

• Asset / device mapping

  Devices match to client records automatically after the initial mapping pass.

• Alert escalation rules

  Escalation logic has to live in one system; expect duplicated rule sets.

• Billing reconciliation

  Neither product owns billing — reconcile through your billing/PSA layer.

• Webhook / event support

  Both sides expose event webhooks (API grades A and B).

Common bottlenecks & caveats

• Sync depth is partial — budget technician time or an automation platform such as Rewst.
• Seat minimums apply (SentinelOne Complete: 100, IT Glue: 5) — small tenants pay for unused units.
• Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.

SentinelOne Complete + IT Glue: frequently asked questions

Does SentinelOne Complete integrate with IT Glue?

Partially — SentinelOne Complete and IT Glue connect, but not fully. No native documentation sync The pairing scores 75 out of 100 on our compatibility index.

How do you set up SentinelOne Complete with IT Glue?

Create an API user or integration key in SentinelOne Complete, authorise it in IT Glue, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.

What are the known limitations of the SentinelOne Complete + IT Glue integration?

Sync depth is partial — budget technician time or an automation platform such as Rewst. Seat minimums apply (SentinelOne Complete: 100, IT Glue: 5) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.