Verified 3,200 Endpoints • 11 Techs
“The documentation model is still the best. The renewal conversation is the worst one of our year.”
Support3.0/5
Billing integrity2.0/5
API stability4.0/5
IT Glue
Kaseya · Documentation
The category incumbent. Strong relational documentation, mature integrations, per-user pricing with a seat floor.
Contract gotchas
- 5 user minimum.
- Runbooks/Network Glue are add-on SKUs.
- Annual uplifts are common.
Verified MSP reviews
Structured feedback only — support responsiveness, billing integrity, API stability.
Community quote benchmarks
| Price / unit | Seat tier | Contract | Date | Confidence |
|---|---|---|---|---|
| $39.00 | 10 | 1 year | 2026-04-18 | high |
| $46.00 | 5 | 1 year | 2026-01-25 | medium |
Pros & cons
- Relationship mapping
- Broad integrations
- Mature audit trail
- Price escalation
- Add-on SKUs
- Slower innovation
Integration directory
8 native · 6 partial
Native documentation lookup inside tickets (Verified)
Native asset + configuration sync (Verified)
First-party asset + documentation sync (Verified)
Native asset sync (Verified)
Limited one-way asset push
Native documentation lookup in tickets (Verified)
First-party sync (Verified)
No native sync; documentation is manual
No native documentation sync
Manual documentation
Rewst Crate available (Verified)
Native seat reconciliation (Verified)
Asset export only; no live sync
Runbook linking; no automated asset sync
IT Glue: frequently asked questions
- How much does IT Glue cost per endpoint?
- MSPs report IT Glue at $39.00 per user / mo, with submitted quotes ranging from $39.00 to $46.00 across 3 data points. Price moves with committed volume and contract length.
- Does IT Glue have a seat or endpoint minimum?
- Yes. MSPs report a minimum of 5 billable units on IT Glue agreements, so tenants smaller than that pay for unused capacity.
- What contract term does IT Glue use?
- The commonly reported term is 1 year. Check the auto-renewal notice window and renewal uplift language before signing.
- What are the hidden costs or gotchas with IT Glue?
- 5 user minimum. Runbooks/Network Glue are add-on SKUs. Annual uplifts are common.
- Is IT Glue good for MSPs?
- The category incumbent. Strong relational documentation, mature integrations, per-user pricing with a seat floor. MSPs rate it strongest on relationship mapping and broad integrations, and weakest on price escalation and add-on skus. Its API grade is B and multi-tenant depth is 5 out of 5.
- What category does IT Glue belong to?
- IT Glue is a Documentation product (Documentation & Password Management). Client runbooks, asset relationships and credential vaulting.