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IT Glue

Kaseya · Documentation

The category incumbent. Strong relational documentation, mature integrations, per-user pricing with a seat floor.

$39.00
per user / mo
Minimum5 units
Contract1 year
API gradeB
Multi-tenant5/5
Price it in the builder

Contract gotchas

  • 5 user minimum.
  • Runbooks/Network Glue are add-on SKUs.
  • Annual uplifts are common.

Verified MSP reviews

Structured feedback only — support responsiveness, billing integrity, API stability.

Verified 3,200 Endpoints • 11 Techs

“The documentation model is still the best. The renewal conversation is the worst one of our year.”

Support3.0/5
Billing integrity2.0/5
API stability4.0/5

Community quote benchmarks

Price / unitSeat tierContractDateConfidence
$39.00101 year2026-04-18
high
$46.0051 year2026-01-25
medium

Pros & cons

  • Relationship mapping
  • Broad integrations
  • Mature audit trail
  • Price escalation
  • Add-on SKUs
  • Slower innovation

Integration directory

8 native · 4 partial