Does IT Glue integrate with Gradient MSP Synthesize?
Sync depth, webhook support, known API limits and setup order for the IT Glue + Gradient MSP Synthesize pairing.
Compatibility index
96/100
Native seat reconciliation (Verified)
Native integration
API depth: grades B / AMulti-tenancy: 5/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
IT
IT Glue
Documentation
API B
AlertsIT Glue Gradient MSP Synthesize
Devices / assetsIT Glue Gradient MSP Synthesize
TicketsGradient MSP Synthesize IT Glue
Time & billingGradient MSP Synthesize IT Glue
GR
Gradient MSP Synthesize
Billing & CPQ
API A
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Seat counts reconcile to invoices automatically each cycle.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Common bottlenecks & caveats
- Seat minimums apply (IT Glue: 5, Gradient MSP Synthesize: none) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other Billing & CPQ options with native IT Glue sync
IT Glue + Gradient MSP Synthesize: frequently asked questions
- Does IT Glue integrate with Gradient MSP Synthesize?
- Yes — IT Glue and Gradient MSP Synthesize have a native integration. Native seat reconciliation (Verified) The pairing scores 96 out of 100 on our compatibility index.
- How do you set up IT Glue with Gradient MSP Synthesize?
- Create an API user or integration key in IT Glue, authorise it in Gradient MSP Synthesize, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the IT Glue + Gradient MSP Synthesize integration?
- Seat minimums apply (IT Glue: 5, Gradient MSP Synthesize: none) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.