IT Glue vs Gradient MSP Synthesize
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $39.00–$46.00 · 3 data points
Quote range $199.00–$199.00 · 2 data points
Quick verdict
Gradient MSP Synthesize wins on aggregate MSP sentiment, API grade and tenancy depth — but IT Glue is cheaper per unit in list pricing.
Pricing comparison matrix
| Pricing model | per user / mo | flat / mo |
|---|---|---|
| List price / unit | $39.00 | $199.00 |
| Reported quote range | $39.00 – $46.00 | $199.00 – $199.00 |
| Reported seat minimum | 5 units | None |
| Contract term | 1 year | Month-to-month |
| API grade / tenancy | API B · tenancy 5/5 | API A · tenancy 5/5 |
| Contract gotchas |
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Native API integration grid
What actually flows between IT Glue and Gradient MSP Synthesize today. Native seat reconciliation (Verified)
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Seat counts reconcile to invoices automatically each cycle.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
IT Glue: pros & cons
- Relationship mapping
- Broad integrations
- Mature audit trail
- Price escalation
- Add-on SKUs
- Slower innovation
Verified 3,200 Endpoints • 11 Techs“The documentation model is still the best. The renewal conversation is the worst one of our year.”
Gradient MSP Synthesize: pros & cons
- Finds unbilled seats fast
- Wide vendor coverage
- Pays for itself
- Tier pricing scales with vendors
- Setup requires clean agreements
Verified 2,000 Endpoints • 8 Techs“Found $2,800/mo of unbilled licences in the first reconciliation run.”
IT Glue vs Gradient MSP Synthesize: frequently asked questions
- Is IT Glue cheaper than Gradient MSP Synthesize?
- IT Glue lists at $39.00 per user / mo and Gradient MSP Synthesize at $199.00 flat / mo. Because the pricing models differ, compare them at your own size: IT Glue quotes range $39.00–$46.00 and Gradient MSP Synthesize quotes range $199.00–$199.00.
- Do IT Glue and Gradient MSP Synthesize integrate with each other?
- Yes, natively. Native seat reconciliation (Verified)
- Which has the better API, IT Glue or Gradient MSP Synthesize?
- IT Glue carries an API grade of B and Gradient MSP Synthesize a grade of A. Gradient MSP Synthesize is the stronger option for automation and custom reporting.
- Which seat minimums and contract terms apply?
- IT Glue: 5 unit minimum, 1 year. Gradient MSP Synthesize: no minimum, month-to-month.
- Which should an MSP choose between IT Glue and Gradient MSP Synthesize?
- Choose IT Glue if you value relationship mapping; choose Gradient MSP Synthesize if you value finds unbilled seats fast. The deciding factor is usually how each one fits the rest of your stack, which the compatibility report scores directly.