Does Datto RMM integrate with IT Glue?
Sync depth, webhook support, known API limits and setup order for the Datto RMM + IT Glue pairing.
Compatibility index
89/100
First-party asset + documentation sync (Verified)
Native integration
API depth: grades B / BMulti-tenancy: 4/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
DA
Datto RMM
RMM
API B
AlertsDatto RMM IT Glue
Devices / assetsDatto RMM IT Glue
TicketsIT Glue Datto RMM
Time & billingIT Glue Datto RMM
IT
IT Glue
Documentation
API B
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Common bottlenecks & caveats
- Seat minimums apply (Datto RMM: 100, IT Glue: 5) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.