Does Datto RMM integrate with Vijilan?
Sync depth, webhook support, known API limits and setup order for the Datto RMM + Vijilan pairing.
Compatibility index
75/100
Script-based onboarding; alerting via PSA
Partial integration
API depth: grades B / AMulti-tenancy: 4/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
DA
Datto RMM
RMM
API B
AlertsDatto RMM Vijilan
Devices / assetsDatto RMM Vijilan
TicketsVijilan Datto RMM
Time & billingVijilan Datto RMM
VI
Vijilan
MDR / SOC
API A
Integration checklist
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Common bottlenecks & caveats
- Sync depth is partial — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (Datto RMM: 100, Vijilan: 50) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other MDR / SOC options with native Datto RMM sync
Datto RMM + Vijilan: frequently asked questions
- Does Datto RMM integrate with Vijilan?
- Partially — Datto RMM and Vijilan connect, but not fully. Script-based onboarding; alerting via PSA The pairing scores 75 out of 100 on our compatibility index.
- How do you set up Datto RMM with Vijilan?
- Create an API user or integration key in Datto RMM, authorise it in Vijilan, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Datto RMM + Vijilan integration?
- Sync depth is partial — budget technician time or an automation platform such as Rewst. Seat minimums apply (Datto RMM: 100, Vijilan: 50) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.