Does ConnectWise Automate integrate with IT Glue?
Sync depth, webhook support, known API limits and setup order for the ConnectWise Automate + IT Glue pairing.
Compatibility index
85/100
Native asset sync (Verified)
Native integration
API depth: grades C / BMulti-tenancy: 4/5 and 5/5Webhook events: polling required
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise Automate
RMM
API C
AlertsConnectWise Automate IT Glue
Devices / assetsConnectWise Automate IT Glue
TicketsIT Glue ConnectWise Automate
Time & billingIT Glue ConnectWise Automate
IT
IT Glue
Documentation
API B
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Polling required — API grades C and B limit real-time events.
Common bottlenecks & caveats
- API rate limits on ConnectWise Automate cause sync lag on tenants above ~1,000 endpoints.
- Seat minimums apply (ConnectWise Automate: 100, IT Glue: 5) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other Documentation options with native ConnectWise Automate sync
ConnectWise Automate + IT Glue: frequently asked questions
- Does ConnectWise Automate integrate with IT Glue?
- Yes — ConnectWise Automate and IT Glue have a native integration. Native asset sync (Verified) The pairing scores 85 out of 100 on our compatibility index.
- How do you set up ConnectWise Automate with IT Glue?
- Create an API user or integration key in ConnectWise Automate, authorise it in IT Glue, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the ConnectWise Automate + IT Glue integration?
- API rate limits on ConnectWise Automate cause sync lag on tenants above ~1,000 endpoints. Seat minimums apply (ConnectWise Automate: 100, IT Glue: 5) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.