ConnectWise Automate vs IT Glue
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $3.50–$3.50 · 2 data points
Quote range $39.00–$46.00 · 3 data points
Quick verdict
IT Glue wins on aggregate MSP sentiment, API grade and tenancy depth — but ConnectWise Automate is cheaper per unit in list pricing.
Pricing comparison matrix
| Pricing model | per endpoint / mo | per user / mo |
|---|---|---|
| List price / unit | $3.50 | $39.00 |
| Reported quote range | $3.50 – $3.50 | $39.00 – $46.00 |
| Reported seat minimum | 100 units | 5 units |
| Contract term | 1 year | 1 year |
| API grade / tenancy | API C · tenancy 4/5 | API B · tenancy 5/5 |
| Contract gotchas |
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Native API integration grid
What actually flows between ConnectWise Automate and IT Glue today. Native asset sync (Verified)
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Polling required — API grades C and B limit real-time events.
ConnectWise Automate: pros & cons
- Unmatched scripting
- Native CW PSA sync
- Deep customisation
- Heavy admin burden
- Older API surface
- Implementation cost
Verified 4,100 Endpoints • 16 Techs“If you have a dedicated Automate admin it's unbeatable. If you don't, it will own your Fridays.”
IT Glue: pros & cons
- Relationship mapping
- Broad integrations
- Mature audit trail
- Price escalation
- Add-on SKUs
- Slower innovation
Verified 3,200 Endpoints • 11 Techs“The documentation model is still the best. The renewal conversation is the worst one of our year.”