Does ConnectWise Automate integrate with ConnectWise PSA?
Sync depth, webhook support, known API limits and setup order for the ConnectWise Automate + ConnectWise PSA pairing.
Compatibility index
82/100
First-party deep integration (Verified)
Native integration
API depth: grades C / BMulti-tenancy: 4/5 and 4/5Webhook events: polling required
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise Automate
RMM
API C
AlertsConnectWise Automate ConnectWise PSA
Devices / assetsConnectWise Automate ConnectWise PSA
TicketsConnectWise PSA ConnectWise Automate
Time & billingConnectWise PSA ConnectWise Automate
CO
ConnectWise PSA
PSA
API B
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Polling required — API grades C and B limit real-time events.
Common bottlenecks & caveats
- API rate limits on ConnectWise Automate cause sync lag on tenants above ~1,000 endpoints.
- Seat minimums apply (ConnectWise Automate: 100, ConnectWise PSA: 1) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.