“Nothing else touches its ecosystem breadth, but we pay a tax for that every month.”
ConnectWise PSA
ConnectWise · PSA
The incumbent enterprise PSA. Everything integrates with it; the trade-off is cost and UI weight.
Contract gotchas
- Sandbox/API access can carry extra cost.
- Modules are separately licensed.
Verified MSP reviews
Structured feedback only — support responsiveness, billing integrity, API stability.
Community quote benchmarks
| Price / unit | Seat tier | Contract | Date | Confidence |
|---|---|---|---|---|
| $119.00 | 10 | 1 year | 2026-04-03 | high |
Pros & cons
- Universal integration support
- Mature procurement module
- Expensive per seat
- Slow UI
- Support tiers vary
Integration directory
14 native · 4 partial
Native ticket + asset sync (Verified)
First-party deep integration (Verified)
Native documentation lookup in tickets (Verified)
Native incident→ticket routing (Verified)
Native agreement reconciliation (Verified)
Native quote write-back (Verified)
Full Crate coverage (Verified)
Native asset + password linking (Verified)
Third-party connector required
Alert email parsing only
Native SOC alert→ticket routing (Verified)
Native backup alert ticketing (Verified)
Native ticketing integration (Verified)
Native client mapping + alerting (Verified)
Alert forwarding only
Native tenant provisioning (Verified)
Native alert ingestion (Verified)
Third-party connector required