Verified 3,200 Endpoints • 11 Techs
“Nothing else touches its ecosystem breadth, but we pay a tax for that every month.”
Support3.0/5
Billing integrity3.0/5
API stability4.0/5
ConnectWise PSA
ConnectWise · PSA
The incumbent enterprise PSA. Everything integrates with it; the trade-off is cost and UI weight.
Contract gotchas
- Sandbox/API access can carry extra cost.
- Modules are separately licensed.
Verified MSP reviews
Structured feedback only — support responsiveness, billing integrity, API stability.
Community quote benchmarks
| Price / unit | Seat tier | Contract | Date | Confidence |
|---|---|---|---|---|
| $119.00 | 10 | 1 year | 2026-04-03 | high |
Pros & cons
- Universal integration support
- Mature procurement module
- Expensive per seat
- Slow UI
- Support tiers vary
Integration directory
16 native · 4 partial
Native ticket + asset sync (Verified)
First-party deep integration (Verified)
Native documentation lookup in tickets (Verified)
Native incident→ticket routing (Verified)
Native agreement reconciliation (Verified)
Native quote write-back (Verified)
Full Crate coverage (Verified)
Native asset + password linking (Verified)
Third-party connector required
Alert email parsing only
Native SOC alert→ticket routing (Verified)
Native backup alert ticketing (Verified)
Native ticketing integration (Verified)
Native client mapping + alerting (Verified)
Alert forwarding only
Native tenant provisioning (Verified)
Native alert ingestion (Verified)
Third-party connector required
Native alert ingestion into ConnectWise PSA (Verified)
Native SOC escalation→ticket routing (Verified)
ConnectWise PSA: frequently asked questions
- How much does ConnectWise PSA cost per technician?
- MSPs report ConnectWise PSA at $119.00 per tech / mo, with submitted quotes ranging from $119.00 to $119.00 across 2 data points. Price moves with committed volume and contract length.
- Does ConnectWise PSA have a seat or endpoint minimum?
- Yes. MSPs report a minimum of 1 billable units on ConnectWise PSA agreements, so tenants smaller than that pay for unused capacity.
- What contract term does ConnectWise PSA use?
- The commonly reported term is 1 year. Check the auto-renewal notice window and renewal uplift language before signing.
- What are the hidden costs or gotchas with ConnectWise PSA?
- Sandbox/API access can carry extra cost. Modules are separately licensed.
- Is ConnectWise PSA good for MSPs?
- The incumbent enterprise PSA. Everything integrates with it; the trade-off is cost and UI weight. MSPs rate it strongest on universal integration support and mature procurement module, and weakest on expensive per seat and slow ui. Its API grade is B and multi-tenant depth is 4 out of 5.
- What category does ConnectWise PSA belong to?
- ConnectWise PSA is a PSA product (Professional Services Automation). Ticketing, contracts, time tracking and the billing system of record.