Does ConnectWise PSA integrate with Blackpoint Cyber MDR?
Sync depth, webhook support, known API limits and setup order for the ConnectWise PSA + Blackpoint Cyber MDR pairing.
Compatibility index
86/100
Native SOC alert→ticket routing (Verified)
Native integration
API depth: grades B / BMulti-tenancy: 4/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise PSA
PSA
API B
AlertsConnectWise PSA Blackpoint Cyber MDR
Devices / assetsConnectWise PSA Blackpoint Cyber MDR
TicketsBlackpoint Cyber MDR ConnectWise PSA
Time & billingBlackpoint Cyber MDR ConnectWise PSA
BL
Blackpoint Cyber MDR
MDR / SOC
API B
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Common bottlenecks & caveats
- Seat minimums apply (ConnectWise PSA: 1, Blackpoint Cyber MDR: 50) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other MDR / SOC options with native ConnectWise PSA sync
ConnectWise PSA + Blackpoint Cyber MDR: frequently asked questions
- Does ConnectWise PSA integrate with Blackpoint Cyber MDR?
- Yes — ConnectWise PSA and Blackpoint Cyber MDR have a native integration. Native SOC alert→ticket routing (Verified) The pairing scores 86 out of 100 on our compatibility index.
- How do you set up ConnectWise PSA with Blackpoint Cyber MDR?
- Create an API user or integration key in ConnectWise PSA, authorise it in Blackpoint Cyber MDR, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the ConnectWise PSA + Blackpoint Cyber MDR integration?
- Seat minimums apply (ConnectWise PSA: 1, Blackpoint Cyber MDR: 50) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.