Does ConnectWise PSA integrate with Blackpoint Cyber MDR?
Sync depth, webhook support, known API limits and setup order for the ConnectWise PSA + Blackpoint Cyber MDR pairing.
Compatibility index
86/100
Native SOC alert→ticket routing (Verified)
Native integration
API depth: grades B / BMulti-tenancy: 4/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise PSA
PSA
API B
AlertsConnectWise PSA Blackpoint Cyber MDR
Devices / assetsConnectWise PSA Blackpoint Cyber MDR
TicketsBlackpoint Cyber MDR ConnectWise PSA
Time & billingBlackpoint Cyber MDR ConnectWise PSA
BL
Blackpoint Cyber MDR
MDR / SOC
API B
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Common bottlenecks & caveats
- Seat minimums apply (ConnectWise PSA: 1, Blackpoint Cyber MDR: 50) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.