Does ConnectWise PSA integrate with Cisco Umbrella?
Sync depth, webhook support, known API limits and setup order for the ConnectWise PSA + Cisco Umbrella pairing.
Compatibility index
65/100
Alert forwarding only
Partial integration
API depth: grades B / BMulti-tenancy: 4/5 and 3/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise PSA
PSA
API B
AlertsConnectWise PSA Cisco Umbrella
Devices / assetsConnectWise PSA Cisco Umbrella
TicketsCisco Umbrella ConnectWise PSA
Time & billingCisco Umbrella ConnectWise PSA
CI
Cisco Umbrella
DNS / Network
API B
Integration checklist
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Common bottlenecks & caveats
- Sync depth is partial — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (ConnectWise PSA: 1, Cisco Umbrella: 100) — small tenants pay for unused units.
- Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.