Does ConnectWise PSA integrate with Cisco Umbrella?
Sync depth, webhook support, known API limits and setup order for the ConnectWise PSA + Cisco Umbrella pairing.
Compatibility index
65/100
Alert forwarding only
Partial integration
API depth: grades B / BMulti-tenancy: 4/5 and 3/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise PSA
PSA
API B
AlertsConnectWise PSA Cisco Umbrella
Devices / assetsConnectWise PSA Cisco Umbrella
TicketsCisco Umbrella ConnectWise PSA
Time & billingCisco Umbrella ConnectWise PSA
CI
Cisco Umbrella
DNS / Network
API B
Integration checklist
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Common bottlenecks & caveats
- Sync depth is partial — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (ConnectWise PSA: 1, Cisco Umbrella: 100) — small tenants pay for unused units.
- Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other DNS / Network options with native ConnectWise PSA sync
ConnectWise PSA + Cisco Umbrella: frequently asked questions
- Does ConnectWise PSA integrate with Cisco Umbrella?
- Partially — ConnectWise PSA and Cisco Umbrella connect, but not fully. Alert forwarding only The pairing scores 65 out of 100 on our compatibility index.
- How do you set up ConnectWise PSA with Cisco Umbrella?
- Create an API user or integration key in ConnectWise PSA, authorise it in Cisco Umbrella, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the ConnectWise PSA + Cisco Umbrella integration?
- Sync depth is partial — budget technician time or an automation platform such as Rewst. Seat minimums apply (ConnectWise PSA: 1, Cisco Umbrella: 100) — small tenants pay for unused units. Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.