Does ConnectWise PSA integrate with CrowdStrike Falcon?
Sync depth, webhook support, known API limits and setup order for the ConnectWise PSA + CrowdStrike Falcon pairing.
Compatibility index
90/100
Native alert ingestion into ConnectWise PSA (Verified)
Native integration
API depth: grades B / AMulti-tenancy: 4/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise PSA
PSA
API B
AlertsConnectWise PSA CrowdStrike Falcon
Devices / assetsConnectWise PSA CrowdStrike Falcon
TicketsCrowdStrike Falcon ConnectWise PSA
Time & billingCrowdStrike Falcon ConnectWise PSA
CR
CrowdStrike Falcon
MDR / SOC
API A
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Common bottlenecks & caveats
- Seat minimums apply (ConnectWise PSA: 1, CrowdStrike Falcon: 100) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other MDR / SOC options with native ConnectWise PSA sync
ConnectWise PSA + CrowdStrike Falcon: frequently asked questions
- Does ConnectWise PSA integrate with CrowdStrike Falcon?
- Yes — ConnectWise PSA and CrowdStrike Falcon have a native integration. Native alert ingestion into ConnectWise PSA (Verified) The pairing scores 90 out of 100 on our compatibility index.
- How do you set up ConnectWise PSA with CrowdStrike Falcon?
- Create an API user or integration key in ConnectWise PSA, authorise it in CrowdStrike Falcon, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the ConnectWise PSA + CrowdStrike Falcon integration?
- Seat minimums apply (ConnectWise PSA: 1, CrowdStrike Falcon: 100) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.