Does ConnectWise PSA integrate with Gradient MSP Synthesize?
Sync depth, webhook support, known API limits and setup order for the ConnectWise PSA + Gradient MSP Synthesize pairing.
Compatibility index
93/100
Native agreement reconciliation (Verified)
Native integration
API depth: grades B / AMulti-tenancy: 4/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise PSA
PSA
API B
AlertsConnectWise PSA Gradient MSP Synthesize
Devices / assetsConnectWise PSA Gradient MSP Synthesize
TicketsGradient MSP Synthesize ConnectWise PSA
Time & billingGradient MSP Synthesize ConnectWise PSA
GR
Gradient MSP Synthesize
Billing & CPQ
API A
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Seat counts reconcile to invoices automatically each cycle.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Common bottlenecks & caveats
- Seat minimums apply (ConnectWise PSA: 1, Gradient MSP Synthesize: none) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other Billing & CPQ options with native ConnectWise PSA sync
ConnectWise PSA + Gradient MSP Synthesize: frequently asked questions
- Does ConnectWise PSA integrate with Gradient MSP Synthesize?
- Yes — ConnectWise PSA and Gradient MSP Synthesize have a native integration. Native agreement reconciliation (Verified) The pairing scores 93 out of 100 on our compatibility index.
- How do you set up ConnectWise PSA with Gradient MSP Synthesize?
- Create an API user or integration key in ConnectWise PSA, authorise it in Gradient MSP Synthesize, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the ConnectWise PSA + Gradient MSP Synthesize integration?
- Seat minimums apply (ConnectWise PSA: 1, Gradient MSP Synthesize: none) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.