ConnectWise PSA vs Gradient MSP Synthesize
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $119.00–$119.00 · 2 data points
Quote range $199.00–$199.00 · 2 data points
Quick verdict
Gradient MSP Synthesize wins on aggregate MSP sentiment, API grade and tenancy depth — but ConnectWise PSA is cheaper per unit in list pricing.
Pricing comparison matrix
| Pricing model | per tech / mo | flat / mo |
|---|---|---|
| List price / unit | $119.00 | $199.00 |
| Reported quote range | $119.00 – $119.00 | $199.00 – $199.00 |
| Reported seat minimum | 1 units | None |
| Contract term | 1 year | Month-to-month |
| API grade / tenancy | API B · tenancy 4/5 | API A · tenancy 5/5 |
| Contract gotchas |
|
|
Native API integration grid
What actually flows between ConnectWise PSA and Gradient MSP Synthesize today. Native agreement reconciliation (Verified)
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Seat counts reconcile to invoices automatically each cycle.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
ConnectWise PSA: pros & cons
- Universal integration support
- Mature procurement module
- Expensive per seat
- Slow UI
- Support tiers vary
Verified 3,200 Endpoints • 11 Techs“Nothing else touches its ecosystem breadth, but we pay a tax for that every month.”
Gradient MSP Synthesize: pros & cons
- Finds unbilled seats fast
- Wide vendor coverage
- Pays for itself
- Tier pricing scales with vendors
- Setup requires clean agreements
Verified 2,000 Endpoints • 8 Techs“Found $2,800/mo of unbilled licences in the first reconciliation run.”
ConnectWise PSA vs Gradient MSP Synthesize: frequently asked questions
- Is ConnectWise PSA cheaper than Gradient MSP Synthesize?
- ConnectWise PSA lists at $119.00 per tech / mo and Gradient MSP Synthesize at $199.00 flat / mo. Because the pricing models differ, compare them at your own size: ConnectWise PSA quotes range $119.00–$119.00 and Gradient MSP Synthesize quotes range $199.00–$199.00.
- Do ConnectWise PSA and Gradient MSP Synthesize integrate with each other?
- Yes, natively. Native agreement reconciliation (Verified)
- Which has the better API, ConnectWise PSA or Gradient MSP Synthesize?
- ConnectWise PSA carries an API grade of B and Gradient MSP Synthesize a grade of A. Gradient MSP Synthesize is the stronger option for automation and custom reporting.
- Which seat minimums and contract terms apply?
- ConnectWise PSA: 1 unit minimum, 1 year. Gradient MSP Synthesize: no minimum, month-to-month.
- Which should an MSP choose between ConnectWise PSA and Gradient MSP Synthesize?
- Choose ConnectWise PSA if you value universal integration support; choose Gradient MSP Synthesize if you value finds unbilled seats fast. The deciding factor is usually how each one fits the rest of your stack, which the compatibility report scores directly.