Does ConnectWise PSA integrate with IT Glue?
Sync depth, webhook support, known API limits and setup order for the ConnectWise PSA + IT Glue pairing.
Compatibility index
89/100
Native documentation lookup in tickets (Verified)
Native integration
API depth: grades B / BMulti-tenancy: 4/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise PSA
PSA
API B
AlertsConnectWise PSA IT Glue
Devices / assetsConnectWise PSA IT Glue
TicketsIT Glue ConnectWise PSA
Time & billingIT Glue ConnectWise PSA
IT
IT Glue
Documentation
API B
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Common bottlenecks & caveats
- Seat minimums apply (ConnectWise PSA: 1, IT Glue: 5) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other Documentation options with native ConnectWise PSA sync
ConnectWise PSA + IT Glue: frequently asked questions
- Does ConnectWise PSA integrate with IT Glue?
- Yes — ConnectWise PSA and IT Glue have a native integration. Native documentation lookup in tickets (Verified) The pairing scores 89 out of 100 on our compatibility index.
- How do you set up ConnectWise PSA with IT Glue?
- Create an API user or integration key in ConnectWise PSA, authorise it in IT Glue, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the ConnectWise PSA + IT Glue integration?
- Seat minimums apply (ConnectWise PSA: 1, IT Glue: 5) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.