ConnectWise PSA vs Cisco Umbrella
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $119.00–$119.00 · 2 data points
Quote range $2.40–$2.40 · 2 data points
Quick verdict
ConnectWise PSA wins on aggregate MSP sentiment, API grade and tenancy depth — but Cisco Umbrella is cheaper per unit in list pricing.
Pricing comparison matrix
| Pricing model | per tech / mo | per endpoint / mo |
|---|---|---|
| List price / unit | $119.00 | $2.40 |
| Reported quote range | $119.00 – $119.00 | $2.40 – $2.40 |
| Reported seat minimum | 1 units | 100 units |
| Contract term | 1 year | 1 year |
| API grade / tenancy | API B · tenancy 4/5 | API B · tenancy 3/5 |
| Contract gotchas |
|
|
Native API integration grid
What actually flows between ConnectWise PSA and Cisco Umbrella today. Alert forwarding only
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
ConnectWise PSA: pros & cons
- Universal integration support
- Mature procurement module
- Expensive per seat
- Slow UI
- Support tiers vary
Verified 3,200 Endpoints • 11 Techs“Nothing else touches its ecosystem breadth, but we pay a tax for that every month.”
Cisco Umbrella: pros & cons
- Enterprise credibility
- SWG upgrade path
- Global infrastructure
- Seat minimums
- MSP tenancy friction
- Higher price
Verified 4,100 Endpoints • 16 Techs“We keep it for the enterprise clients who ask for Cisco by name.”
ConnectWise PSA vs Cisco Umbrella: frequently asked questions
- Is ConnectWise PSA cheaper than Cisco Umbrella?
- ConnectWise PSA lists at $119.00 per tech / mo and Cisco Umbrella at $2.40 per endpoint / mo. Because the pricing models differ, compare them at your own size: ConnectWise PSA quotes range $119.00–$119.00 and Cisco Umbrella quotes range $2.40–$2.40.
- Do ConnectWise PSA and Cisco Umbrella integrate with each other?
- Partially. Alert forwarding only
- Which has the better API, ConnectWise PSA or Cisco Umbrella?
- ConnectWise PSA carries an API grade of B and Cisco Umbrella a grade of B. They are comparable, so choose on pricing model and integration depth.
- Which seat minimums and contract terms apply?
- ConnectWise PSA: 1 unit minimum, 1 year. Cisco Umbrella: 100 unit minimum, 1 year.
- Which should an MSP choose between ConnectWise PSA and Cisco Umbrella?
- Choose ConnectWise PSA if you value universal integration support; choose Cisco Umbrella if you value enterprise credibility. The deciding factor is usually how each one fits the rest of your stack, which the compatibility report scores directly.