Does ConnectWise Automate integrate with CrowdStrike Falcon?
Sync depth, webhook support, known API limits and setup order for the ConnectWise Automate + CrowdStrike Falcon pairing.
Compatibility index
86/100
Native deployment plugin (Verified)
Native integration
API depth: grades C / AMulti-tenancy: 4/5 and 4/5Webhook events: polling required
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise Automate
RMM
API C
AlertsConnectWise Automate CrowdStrike Falcon
Devices / assetsConnectWise Automate CrowdStrike Falcon
TicketsCrowdStrike Falcon ConnectWise Automate
Time & billingCrowdStrike Falcon ConnectWise Automate
CR
CrowdStrike Falcon
MDR / SOC
API A
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Polling required — API grades C and A limit real-time events.
Common bottlenecks & caveats
- API rate limits on ConnectWise Automate cause sync lag on tenants above ~1,000 endpoints.
- Seat minimums apply (ConnectWise Automate: 100, CrowdStrike Falcon: 100) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other MDR / SOC options with native ConnectWise Automate sync
ConnectWise Automate + CrowdStrike Falcon: frequently asked questions
- Does ConnectWise Automate integrate with CrowdStrike Falcon?
- Yes — ConnectWise Automate and CrowdStrike Falcon have a native integration. Native deployment plugin (Verified) The pairing scores 86 out of 100 on our compatibility index.
- How do you set up ConnectWise Automate with CrowdStrike Falcon?
- Create an API user or integration key in ConnectWise Automate, authorise it in CrowdStrike Falcon, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the ConnectWise Automate + CrowdStrike Falcon integration?
- API rate limits on ConnectWise Automate cause sync lag on tenants above ~1,000 endpoints. Seat minimums apply (ConnectWise Automate: 100, CrowdStrike Falcon: 100) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.