Does Syncro integrate with IT Glue?
Sync depth, webhook support, known API limits and setup order for the Syncro + IT Glue pairing.
Compatibility index
68/100
Limited one-way asset push
Partial integration
API depth: grades B / BMulti-tenancy: 3/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
SY
Syncro
RMM
API B
AlertsSyncro IT Glue
Devices / assetsSyncro IT Glue
TicketsIT Glue Syncro
Time & billingIT Glue Syncro
IT
IT Glue
Documentation
API B
Integration checklist
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Common bottlenecks & caveats
- Sync depth is partial — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (Syncro: 1, IT Glue: 5) — small tenants pay for unused units.
- Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other Documentation options with native Syncro sync
Syncro + IT Glue: frequently asked questions
- Does Syncro integrate with IT Glue?
- Partially — Syncro and IT Glue connect, but not fully. Limited one-way asset push The pairing scores 68 out of 100 on our compatibility index.
- How do you set up Syncro with IT Glue?
- Create an API user or integration key in Syncro, authorise it in IT Glue, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Syncro + IT Glue integration?
- Sync depth is partial — budget technician time or an automation platform such as Rewst. Seat minimums apply (Syncro: 1, IT Glue: 5) — small tenants pay for unused units. Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.