Does Syncro integrate with Vijilan?
Sync depth, webhook support, known API limits and setup order for the Syncro + Vijilan pairing.
Compatibility index
72/100
Script-based onboarding; alerting via PSA
Partial integration
API depth: grades B / AMulti-tenancy: 3/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
SY
Syncro
RMM
API B
AlertsSyncro Vijilan
Devices / assetsSyncro Vijilan
TicketsVijilan Syncro
Time & billingVijilan Syncro
VI
Vijilan
MDR / SOC
API A
Integration checklist
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Common bottlenecks & caveats
- Sync depth is partial — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (Syncro: 1, Vijilan: 50) — small tenants pay for unused units.
- Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other MDR / SOC options with native Syncro sync
Syncro + Vijilan: frequently asked questions
- Does Syncro integrate with Vijilan?
- Partially — Syncro and Vijilan connect, but not fully. Script-based onboarding; alerting via PSA The pairing scores 72 out of 100 on our compatibility index.
- How do you set up Syncro with Vijilan?
- Create an API user or integration key in Syncro, authorise it in Vijilan, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Syncro + Vijilan integration?
- Sync depth is partial — budget technician time or an automation platform such as Rewst. Seat minimums apply (Syncro: 1, Vijilan: 50) — small tenants pay for unused units. Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.