StackMSP

Does Syncro integrate with Syncro PSA?

Sync depth, webhook support, known API limits and setup order for the Syncro + Syncro PSA pairing.

Compatibility index
80/100

Same platform — zero integration surface (Verified)

Native integration
API depth: grades B / BMulti-tenancy: 3/5 and 3/5Webhook events: supported both sides

Data flow diagram

How records move between the two systems once the integration is enabled.

SY
Syncro
RMM
API B
AlertsSyncro Syncro PSA
Devices / assetsSyncro Syncro PSA
TicketsSyncro PSA Syncro
Time & billingSyncro PSA Syncro
SY
Syncro PSA
PSA
API B

Integration checklist

  • Bidirectional ticket / alert sync

    Alerts raise tickets and status changes flow back without middleware.

  • Asset / device mapping

    Devices match to client records automatically after the initial mapping pass.

  • Alert escalation rules

    Severity maps to priority and on-call routing rules travel with the alert.

  • Billing reconciliation

    Neither product owns billing — reconcile through your billing/PSA layer.

  • Webhook / event support

    Both sides expose event webhooks (API grades B and B).

Common bottlenecks & caveats

  • Seat minimums apply (Syncro: 1, Syncro PSA: none) — small tenants pay for unused units.
  • Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
  • Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Price this pairing in a stackCompare Syncro vs Syncro PSA

Syncro + Syncro PSA: frequently asked questions

Does Syncro integrate with Syncro PSA?
Yes — Syncro and Syncro PSA have a native integration. Same platform — zero integration surface (Verified) The pairing scores 80 out of 100 on our compatibility index.
How do you set up Syncro with Syncro PSA?
Create an API user or integration key in Syncro, authorise it in Syncro PSA, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
What are the known limitations of the Syncro + Syncro PSA integration?
Seat minimums apply (Syncro: 1, Syncro PSA: none) — small tenants pay for unused units. Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.