Does IT Glue integrate with CrowdStrike Falcon?

Data flow diagram

How records move between the two systems once the integration is enabled.

Integration checklist

• Bidirectional ticket / alert sync

  One-way alert push only — closing the ticket does not clear the alert.

• Asset / device mapping

  Devices match to client records automatically after the initial mapping pass.

• Alert escalation rules

  Escalation logic has to live in one system; expect duplicated rule sets.

• Billing reconciliation

  Neither product owns billing — reconcile through your billing/PSA layer.

• Webhook / event support

  Both sides expose event webhooks (API grades B and A).

Common bottlenecks & caveats

• Sync depth is partial — budget technician time or an automation platform such as Rewst.
• Seat minimums apply (IT Glue: 5, CrowdStrike Falcon: 100) — small tenants pay for unused units.
• Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.

IT Glue + CrowdStrike Falcon: frequently asked questions

Does IT Glue integrate with CrowdStrike Falcon?

Partially — IT Glue and CrowdStrike Falcon connect, but not fully. Asset export only; no live sync The pairing scores 75 out of 100 on our compatibility index.

How do you set up IT Glue with CrowdStrike Falcon?

Create an API user or integration key in IT Glue, authorise it in CrowdStrike Falcon, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.

What are the known limitations of the IT Glue + CrowdStrike Falcon integration?

Sync depth is partial — budget technician time or an automation platform such as Rewst. Seat minimums apply (IT Glue: 5, CrowdStrike Falcon: 100) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.