Does NinjaOne integrate with IT Glue?
Sync depth, webhook support, known API limits and setup order for the NinjaOne + IT Glue pairing.
Compatibility index
96/100
Native asset + configuration sync (Verified)
Native integration
API depth: grades A / BMulti-tenancy: 5/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
NI
NinjaOne
RMM
API A
AlertsNinjaOne IT Glue
Devices / assetsNinjaOne IT Glue
TicketsIT Glue NinjaOne
Time & billingIT Glue NinjaOne
IT
IT Glue
Documentation
API B
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades A and B).
Common bottlenecks & caveats
- Seat minimums apply (NinjaOne: 50, IT Glue: 5) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other Documentation options with native NinjaOne sync
NinjaOne + IT Glue: frequently asked questions
- Does NinjaOne integrate with IT Glue?
- Yes — NinjaOne and IT Glue have a native integration. Native asset + configuration sync (Verified) The pairing scores 96 out of 100 on our compatibility index.
- How do you set up NinjaOne with IT Glue?
- Create an API user or integration key in NinjaOne, authorise it in IT Glue, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the NinjaOne + IT Glue integration?
- Seat minimums apply (NinjaOne: 50, IT Glue: 5) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.