Does Autotask PSA integrate with SentinelOne Complete?
Sync depth, webhook support, known API limits and setup order for the Autotask PSA + SentinelOne Complete pairing.
Compatibility index
90/100
Native alert ingestion (Verified)
Native integration
API depth: grades B / AMulti-tenancy: 4/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
AU
Autotask PSA
PSA
API B
AlertsAutotask PSA SentinelOne Complete
Devices / assetsAutotask PSA SentinelOne Complete
TicketsSentinelOne Complete Autotask PSA
Time & billingSentinelOne Complete Autotask PSA
SE
SentinelOne Complete
MDR / SOC
API A
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Common bottlenecks & caveats
- Seat minimums apply (Autotask PSA: 1, SentinelOne Complete: 100) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other MDR / SOC options with native Autotask PSA sync
Autotask PSA + SentinelOne Complete: frequently asked questions
- Does Autotask PSA integrate with SentinelOne Complete?
- Yes — Autotask PSA and SentinelOne Complete have a native integration. Native alert ingestion (Verified) The pairing scores 90 out of 100 on our compatibility index.
- How do you set up Autotask PSA with SentinelOne Complete?
- Create an API user or integration key in Autotask PSA, authorise it in SentinelOne Complete, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Autotask PSA + SentinelOne Complete integration?
- Seat minimums apply (Autotask PSA: 1, SentinelOne Complete: 100) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.