Does Autotask PSA integrate with CrowdStrike Falcon?
Sync depth, webhook support, known API limits and setup order for the Autotask PSA + CrowdStrike Falcon pairing.
Compatibility index
72/100
Alert forwarding via middleware; no asset write-back
Partial integration
API depth: grades B / AMulti-tenancy: 4/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
AU
Autotask PSA
PSA
API B
AlertsAutotask PSA CrowdStrike Falcon
Devices / assetsAutotask PSA CrowdStrike Falcon
TicketsCrowdStrike Falcon Autotask PSA
Time & billingCrowdStrike Falcon Autotask PSA
CR
CrowdStrike Falcon
MDR / SOC
API A
Integration checklist
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Common bottlenecks & caveats
- Sync depth is partial — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (Autotask PSA: 1, CrowdStrike Falcon: 100) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other MDR / SOC options with native Autotask PSA sync
Autotask PSA + CrowdStrike Falcon: frequently asked questions
- Does Autotask PSA integrate with CrowdStrike Falcon?
- Partially — Autotask PSA and CrowdStrike Falcon connect, but not fully. Alert forwarding via middleware; no asset write-back The pairing scores 72 out of 100 on our compatibility index.
- How do you set up Autotask PSA with CrowdStrike Falcon?
- Create an API user or integration key in Autotask PSA, authorise it in CrowdStrike Falcon, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Autotask PSA + CrowdStrike Falcon integration?
- Sync depth is partial — budget technician time or an automation platform such as Rewst. Seat minimums apply (Autotask PSA: 1, CrowdStrike Falcon: 100) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.