Does Autotask PSA integrate with Avanan (Check Point Harmony)?
Sync depth, webhook support, known API limits and setup order for the Autotask PSA + Avanan (Check Point Harmony) pairing.
Compatibility index
68/100
Alert email parsing only
Partial integration
API depth: grades B / BMulti-tenancy: 4/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
AU
Autotask PSA
PSA
API B
AlertsAutotask PSA Avanan (Check Point Harmony)
Devices / assetsAutotask PSA Avanan (Check Point Harmony)
TicketsAvanan (Check Point Harmony) Autotask PSA
Time & billingAvanan (Check Point Harmony) Autotask PSA
AV
Avanan (Check Point Harmony)
Email Security
API B
Integration checklist
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Common bottlenecks & caveats
- Sync depth is partial — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (Autotask PSA: 1, Avanan (Check Point Harmony): none) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other Email Security options with native Autotask PSA sync
Autotask PSA + Avanan (Check Point Harmony): frequently asked questions
- Does Autotask PSA integrate with Avanan (Check Point Harmony)?
- Partially — Autotask PSA and Avanan (Check Point Harmony) connect, but not fully. Alert email parsing only The pairing scores 68 out of 100 on our compatibility index.
- How do you set up Autotask PSA with Avanan (Check Point Harmony)?
- Create an API user or integration key in Autotask PSA, authorise it in Avanan (Check Point Harmony), map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Autotask PSA + Avanan (Check Point Harmony) integration?
- Sync depth is partial — budget technician time or an automation platform such as Rewst. Seat minimums apply (Autotask PSA: 1, Avanan (Check Point Harmony): none) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.