Verified 2,000 Endpoints • 8 Techs
“Solid daily driver. Procurement and renewals are where the pain lives.”
Support3.0/5
Billing integrity3.0/5
API stability4.0/5
Autotask PSA
Kaseya · PSA
Fast, opinionated PSA that pairs natively with Datto RMM. Strong reporting out of the box.
$95.00
per tech / mo
Minimum1 units
Contract1–3 year lock
API gradeB
Multi-tenant4/5
Contract gotchas
- Usually sold on multi-year terms.
- Bundle pricing tied to other Kaseya SKUs.
Verified MSP reviews
Structured feedback only — support responsiveness, billing integrity, API stability.
Community quote benchmarks
| Price / unit | Seat tier | Contract | Date | Confidence |
|---|---|---|---|---|
| $95.00 | 8 | 1–3 year lock | 2026-01-30 | high |
Pros & cons
- Snappy UI
- Native Datto RMM sync
- Good default reports
- Less flexible workflows
- Contract terms
Integration directory
15 native · 3 partial
Native ticket + asset sync (Verified)
First-party bi-directional sync across the Kaseya suite (Verified)
First-party sync (Verified)
Native incident→ticket routing (Verified)
Native asset sync (Verified)
Native contract reconciliation (Verified)
Native quote write-back (Verified)
Full Crate coverage (Verified)
Native backup ticketing (Verified)
Native alert ticketing (Verified)
Native alert ingestion (Verified)
Native client mapping (Verified)
Native tenant provisioning (Verified)
Native SOC alert routing (Verified)
Third-party connector required
Alert email parsing only
Alert forwarding via middleware; no asset write-back
Native SOC escalation→ticket routing (Verified)
Autotask PSA: frequently asked questions
- How much does Autotask PSA cost per technician?
- MSPs report Autotask PSA at $95.00 per tech / mo, with submitted quotes ranging from $95.00 to $95.00 across 2 data points. Price moves with committed volume and contract length.
- Does Autotask PSA have a seat or endpoint minimum?
- Yes. MSPs report a minimum of 1 billable units on Autotask PSA agreements, so tenants smaller than that pay for unused capacity.
- What contract term does Autotask PSA use?
- The commonly reported term is 1–3 year lock. Check the auto-renewal notice window and renewal uplift language before signing.
- What are the hidden costs or gotchas with Autotask PSA?
- Usually sold on multi-year terms. Bundle pricing tied to other Kaseya SKUs.
- Is Autotask PSA good for MSPs?
- Fast, opinionated PSA that pairs natively with Datto RMM. Strong reporting out of the box. MSPs rate it strongest on snappy ui and native datto rmm sync, and weakest on less flexible workflows and contract terms. Its API grade is B and multi-tenant depth is 4 out of 5.
- What category does Autotask PSA belong to?
- Autotask PSA is a PSA product (Professional Services Automation). Ticketing, contracts, time tracking and the billing system of record.