Does Autotask PSA integrate with Huntress Managed EDR?
Sync depth, webhook support, known API limits and setup order for the Autotask PSA + Huntress Managed EDR pairing.
Compatibility index
93/100
Native incident→ticket routing (Verified)
Native integration
API depth: grades B / AMulti-tenancy: 4/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
AU
Autotask PSA
PSA
API B
AlertsAutotask PSA Huntress Managed EDR
Devices / assetsAutotask PSA Huntress Managed EDR
TicketsHuntress Managed EDR Autotask PSA
Time & billingHuntress Managed EDR Autotask PSA
HU
Huntress Managed EDR
MDR / SOC
API A
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Common bottlenecks & caveats
- Seat minimums apply (Autotask PSA: 1, Huntress Managed EDR: none) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other MDR / SOC options with native Autotask PSA sync
Autotask PSA + Huntress Managed EDR: frequently asked questions
- Does Autotask PSA integrate with Huntress Managed EDR?
- Yes — Autotask PSA and Huntress Managed EDR have a native integration. Native incident→ticket routing (Verified) The pairing scores 93 out of 100 on our compatibility index.
- How do you set up Autotask PSA with Huntress Managed EDR?
- Create an API user or integration key in Autotask PSA, authorise it in Huntress Managed EDR, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Autotask PSA + Huntress Managed EDR integration?
- Seat minimums apply (Autotask PSA: 1, Huntress Managed EDR: none) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.