Does ConnectWise PSA integrate with Autotask PSA?
Sync depth, webhook support, known API limits and setup order for the ConnectWise PSA + Autotask PSA pairing.
Compatibility index
46/100
No documented native integration between ConnectWise PSA and Autotask PSA.
No native integration
API depth: grades B / BMulti-tenancy: 4/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise PSA
PSA
API B
AlertsConnectWise PSA Autotask PSA
Devices / assetsConnectWise PSA Autotask PSA
TicketsAutotask PSA ConnectWise PSA
Time & billingAutotask PSA ConnectWise PSA
AU
Autotask PSA
PSA
API B
Integration checklist
- Bidirectional ticket / alert sync
No vendor-supported path; needs a webhook relay or automation platform.
- Asset / device mapping
Assets must be reconciled manually or via CSV import.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Common bottlenecks & caveats
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (ConnectWise PSA: 1, Autotask PSA: 1) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
ConnectWise PSA + Autotask PSA: frequently asked questions
- Does ConnectWise PSA integrate with Autotask PSA?
- There is no documented native integration between ConnectWise PSA and Autotask PSA. The pairing scores 46 out of 100, so plan on a webhook relay or an automation platform to move events between them.
- How do you set up ConnectWise PSA with Autotask PSA?
- Create an API user or integration key in ConnectWise PSA, authorise it in Autotask PSA, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the ConnectWise PSA + Autotask PSA integration?
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst. Seat minimums apply (ConnectWise PSA: 1, Autotask PSA: 1) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.