Does Autotask PSA integrate with Cisco Umbrella?
Sync depth, webhook support, known API limits and setup order for the Autotask PSA + Cisco Umbrella pairing.
Compatibility index
43/100
No documented native integration between Autotask PSA and Cisco Umbrella.
No native integration
API depth: grades B / BMulti-tenancy: 4/5 and 3/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
AU
Autotask PSA
PSA
API B
AlertsAutotask PSA Cisco Umbrella
Devices / assetsAutotask PSA Cisco Umbrella
TicketsCisco Umbrella Autotask PSA
Time & billingCisco Umbrella Autotask PSA
CI
Cisco Umbrella
DNS / Network
API B
Integration checklist
- Bidirectional ticket / alert sync
No vendor-supported path; needs a webhook relay or automation platform.
- Asset / device mapping
Assets must be reconciled manually or via CSV import.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Common bottlenecks & caveats
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (Autotask PSA: 1, Cisco Umbrella: 100) — small tenants pay for unused units.
- Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other DNS / Network options with native Autotask PSA sync
Autotask PSA + Cisco Umbrella: frequently asked questions
- Does Autotask PSA integrate with Cisco Umbrella?
- There is no documented native integration between Autotask PSA and Cisco Umbrella. The pairing scores 43 out of 100, so plan on a webhook relay or an automation platform to move events between them.
- How do you set up Autotask PSA with Cisco Umbrella?
- Create an API user or integration key in Autotask PSA, authorise it in Cisco Umbrella, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Autotask PSA + Cisco Umbrella integration?
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst. Seat minimums apply (Autotask PSA: 1, Cisco Umbrella: 100) — small tenants pay for unused units. Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.