Autotask PSA vs Cisco Umbrella
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $95.00–$95.00 · 2 data points
Quote range $2.40–$2.40 · 2 data points
Quick verdict
Autotask PSA wins on aggregate MSP sentiment, API grade and tenancy depth — but Cisco Umbrella is cheaper per unit in list pricing.
Pricing comparison matrix
| Pricing model | per tech / mo | per endpoint / mo |
|---|---|---|
| List price / unit | $95.00 | $2.40 |
| Reported quote range | $95.00 – $95.00 | $2.40 – $2.40 |
| Reported seat minimum | 1 units | 100 units |
| Contract term | 1–3 year lock | 1 year |
| API grade / tenancy | API B · tenancy 4/5 | API B · tenancy 3/5 |
| Contract gotchas |
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Native API integration grid
What actually flows between Autotask PSA and Cisco Umbrella today. No documented native integration between Autotask PSA and Cisco Umbrella.
- Bidirectional ticket / alert sync
No vendor-supported path; needs a webhook relay or automation platform.
- Asset / device mapping
Assets must be reconciled manually or via CSV import.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Autotask PSA: pros & cons
- Snappy UI
- Native Datto RMM sync
- Good default reports
- Less flexible workflows
- Contract terms
Verified 2,000 Endpoints • 8 Techs“Solid daily driver. Procurement and renewals are where the pain lives.”
Cisco Umbrella: pros & cons
- Enterprise credibility
- SWG upgrade path
- Global infrastructure
- Seat minimums
- MSP tenancy friction
- Higher price
Verified 4,100 Endpoints • 16 Techs“We keep it for the enterprise clients who ask for Cisco by name.”
Autotask PSA vs Cisco Umbrella: frequently asked questions
- Is Autotask PSA cheaper than Cisco Umbrella?
- Autotask PSA lists at $95.00 per tech / mo and Cisco Umbrella at $2.40 per endpoint / mo. Because the pricing models differ, compare them at your own size: Autotask PSA quotes range $95.00–$95.00 and Cisco Umbrella quotes range $2.40–$2.40.
- Do Autotask PSA and Cisco Umbrella integrate with each other?
- There is no documented native integration between Autotask PSA and Cisco Umbrella. Expect to relay events through webhooks or an automation platform such as Rewst.
- Which has the better API, Autotask PSA or Cisco Umbrella?
- Autotask PSA carries an API grade of B and Cisco Umbrella a grade of B. They are comparable, so choose on pricing model and integration depth.
- Which seat minimums and contract terms apply?
- Autotask PSA: 1 unit minimum, 1–3 year lock. Cisco Umbrella: 100 unit minimum, 1 year.
- Which should an MSP choose between Autotask PSA and Cisco Umbrella?
- Choose Autotask PSA if you value snappy ui; choose Cisco Umbrella if you value enterprise credibility. The deciding factor is usually how each one fits the rest of your stack, which the compatibility report scores directly.