StackMSP

Does HaloPSA integrate with Vijilan?

Sync depth, webhook support, known API limits and setup order for the HaloPSA + Vijilan pairing.

Compatibility index
100/100

Native SOC escalation→ticket routing with investigation notes attached (Verified)

Native integration
API depth: grades A / AMulti-tenancy: 5/5 and 5/5Webhook events: supported both sides

Data flow diagram

How records move between the two systems once the integration is enabled.

HA
HaloPSA
PSA
API A
AlertsHaloPSA Vijilan
Devices / assetsHaloPSA Vijilan
TicketsVijilan HaloPSA
Time & billingVijilan HaloPSA
VI
Vijilan
MDR / SOC
API A

Integration checklist

  • Bidirectional ticket / alert sync

    Alerts raise tickets and status changes flow back without middleware.

  • Asset / device mapping

    Devices match to client records automatically after the initial mapping pass.

  • Alert escalation rules

    Severity maps to priority and on-call routing rules travel with the alert.

  • Billing reconciliation

    Neither product owns billing — reconcile through your billing/PSA layer.

  • Webhook / event support

    Both sides expose event webhooks (API grades A and A).

Common bottlenecks & caveats

  • Seat minimums apply (HaloPSA: 1, Vijilan: 50) — small tenants pay for unused units.
  • Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.

Other MDR / SOC options with native HaloPSA sync

HaloPSA + Huntress Managed EDRHaloPSA + SentinelOne CompleteHaloPSA + Blackpoint Cyber MDRHaloPSA + CrowdStrike Falcon
Price this pairing in a stackCompare HaloPSA vs Vijilan

HaloPSA + Vijilan: frequently asked questions

Does HaloPSA integrate with Vijilan?
Yes — HaloPSA and Vijilan have a native integration. Native SOC escalation→ticket routing with investigation notes attached (Verified) The pairing scores 100 out of 100 on our compatibility index.
How do you set up HaloPSA with Vijilan?
Create an API user or integration key in HaloPSA, authorise it in Vijilan, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
What are the known limitations of the HaloPSA + Vijilan integration?
Seat minimums apply (HaloPSA: 1, Vijilan: 50) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.