Does HaloPSA integrate with Blackpoint Cyber MDR?
Sync depth, webhook support, known API limits and setup order for the HaloPSA + Blackpoint Cyber MDR pairing.
Compatibility index
93/100
Native SOC alert→ticket routing (Verified)
Native integration
API depth: grades A / BMulti-tenancy: 5/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
HA
HaloPSA
PSA
API A
AlertsHaloPSA Blackpoint Cyber MDR
Devices / assetsHaloPSA Blackpoint Cyber MDR
TicketsBlackpoint Cyber MDR HaloPSA
Time & billingBlackpoint Cyber MDR HaloPSA
BL
Blackpoint Cyber MDR
MDR / SOC
API B
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades A and B).
Common bottlenecks & caveats
- Seat minimums apply (HaloPSA: 1, Blackpoint Cyber MDR: 50) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.