“Migrated off ConnectWise in six weeks. Contract billing finally matches what we actually deliver.”
HaloPSA
Halo · PSA
The current community favourite PSA. Extremely configurable workflows, strong contracts/billing engine, and a first-class API.
Contract gotchas
- Configurability means a real implementation project (4–8 weeks).
- Agent-based pricing — concurrent licensing is a separate SKU.
Verified MSP reviews
Structured feedback only — support responsiveness, billing integrity, API stability.
“Every integration we needed either existed or was a two-hour webhook build.”
Community quote benchmarks
| Price / unit | Seat tier | Contract | Date | Confidence |
|---|---|---|---|---|
| $105.00 | 5 | 1 year | 2026-05-30 | high |
| $95.00 | 20 | 1–3 year lock | 2026-02-17 | medium |
Pros & cons
- Workflow engine
- Great API
- Responsive roadmap
- Steep initial configuration
- Docs lag behind features
Integration directory
12 native · 8 partial
Native bi-directional sync: alerts→tickets, asset sync, time write-back (Verified)
Native incident→ticket creation with SOC report attachment (Verified)
Native asset + password linking from the ticket view (Verified)
Native documentation lookup inside tickets (Verified)
Native alert ingestion via webhook (Verified)
Backup failure alerts via email parsing only — no asset sync
Native ticketing integration for backup health (Verified)
Native tenant provisioning from PSA contracts (Verified)
Native agreement true-up write-back (Verified)
Native quote→agreement write-back on acceptance (Verified)
First-class Rewst Crate with full API coverage (Verified)
Alert webhooks only — no client/tenant mapping
Native SOC alert→ticket routing (Verified)
Community-built connector; alerting only
Email-parsed alerting; no tenant sync
Native alert→ticket and asset sync (Verified)
Community connector; alert forwarding only
Webhook alerting; no asset sync
Email-parsed alerting
Alert forwarding only