Does HaloPSA integrate with CrowdStrike Falcon?
Sync depth, webhook support, known API limits and setup order for the HaloPSA + CrowdStrike Falcon pairing.
Compatibility index
97/100
Native detection→ticket creation via Falcon webhooks (Verified)
Native integration
API depth: grades A / AMulti-tenancy: 5/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
HA
HaloPSA
PSA
API A
AlertsHaloPSA CrowdStrike Falcon
Devices / assetsHaloPSA CrowdStrike Falcon
TicketsCrowdStrike Falcon HaloPSA
Time & billingCrowdStrike Falcon HaloPSA
CR
CrowdStrike Falcon
MDR / SOC
API A
Integration checklist
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades A and A).
Common bottlenecks & caveats
- Seat minimums apply (HaloPSA: 1, CrowdStrike Falcon: 100) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other MDR / SOC options with native HaloPSA sync
HaloPSA + CrowdStrike Falcon: frequently asked questions
- Does HaloPSA integrate with CrowdStrike Falcon?
- Yes — HaloPSA and CrowdStrike Falcon have a native integration. Native detection→ticket creation via Falcon webhooks (Verified) The pairing scores 97 out of 100 on our compatibility index.
- How do you set up HaloPSA with CrowdStrike Falcon?
- Create an API user or integration key in HaloPSA, authorise it in CrowdStrike Falcon, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the HaloPSA + CrowdStrike Falcon integration?
- Seat minimums apply (HaloPSA: 1, CrowdStrike Falcon: 100) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.