StackMSP

Does Syncro PSA integrate with Hudu?

Sync depth, webhook support, known API limits and setup order for the Syncro PSA + Hudu pairing.

Compatibility index
90/100

Native asset sync (Verified)

Native integration
API depth: grades B / AMulti-tenancy: 3/5 and 5/5Webhook events: supported both sides

Data flow diagram

How records move between the two systems once the integration is enabled.

SY
Syncro PSA
PSA
API B
AlertsSyncro PSA Hudu
Devices / assetsSyncro PSA Hudu
TicketsHudu Syncro PSA
Time & billingHudu Syncro PSA
HU
Hudu
Documentation
API A

Integration checklist

  • Bidirectional ticket / alert sync

    Alerts raise tickets and status changes flow back without middleware.

  • Asset / device mapping

    Devices match to client records automatically after the initial mapping pass.

  • Alert escalation rules

    Severity maps to priority and on-call routing rules travel with the alert.

  • Billing reconciliation

    Neither product owns billing — reconcile through your billing/PSA layer.

  • Webhook / event support

    Both sides expose event webhooks (API grades B and A).

Common bottlenecks & caveats

  • Seat minimums apply (Syncro PSA: none, Hudu: 3) — small tenants pay for unused units.
  • Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
  • Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Price this pairing in a stackCompare Syncro PSA vs Hudu

Syncro PSA + Hudu: frequently asked questions

Does Syncro PSA integrate with Hudu?
Yes — Syncro PSA and Hudu have a native integration. Native asset sync (Verified) The pairing scores 90 out of 100 on our compatibility index.
How do you set up Syncro PSA with Hudu?
Create an API user or integration key in Syncro PSA, authorise it in Hudu, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
What are the known limitations of the Syncro PSA + Hudu integration?
Seat minimums apply (Syncro PSA: none, Hudu: 3) — small tenants pay for unused units. Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.