StackMSP

Does Syncro PSA integrate with Huntress Managed EDR?

Sync depth, webhook support, known API limits and setup order for the Syncro PSA + Huntress Managed EDR pairing.

Compatibility index
90/100

Native incident→ticket automation (Verified)

Native integration
API depth: grades B / AMulti-tenancy: 3/5 and 5/5Webhook events: supported both sides

Data flow diagram

How records move between the two systems once the integration is enabled.

SY
Syncro PSA
PSA
API B
AlertsSyncro PSA Huntress Managed EDR
Devices / assetsSyncro PSA Huntress Managed EDR
TicketsHuntress Managed EDR Syncro PSA
Time & billingHuntress Managed EDR Syncro PSA
HU
Huntress Managed EDR
MDR / SOC
API A

Integration checklist

  • Bidirectional ticket / alert sync

    Alerts raise tickets and status changes flow back without middleware.

  • Asset / device mapping

    Devices match to client records automatically after the initial mapping pass.

  • Alert escalation rules

    Severity maps to priority and on-call routing rules travel with the alert.

  • Billing reconciliation

    Neither product owns billing — reconcile through your billing/PSA layer.

  • Webhook / event support

    Both sides expose event webhooks (API grades B and A).

Common bottlenecks & caveats

  • Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
  • Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Price this pairing in a stackCompare Syncro PSA vs Huntress Managed EDR

Syncro PSA + Huntress Managed EDR: frequently asked questions

Does Syncro PSA integrate with Huntress Managed EDR?
Yes — Syncro PSA and Huntress Managed EDR have a native integration. Native incident→ticket automation (Verified) The pairing scores 90 out of 100 on our compatibility index.
How do you set up Syncro PSA with Huntress Managed EDR?
Create an API user or integration key in Syncro PSA, authorise it in Huntress Managed EDR, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
What are the known limitations of the Syncro PSA + Huntress Managed EDR integration?
Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.