Does Syncro PSA integrate with Blackpoint Cyber MDR?
Sync depth, webhook support, known API limits and setup order for the Syncro PSA + Blackpoint Cyber MDR pairing.
Compatibility index
43/100
No documented native integration between Syncro PSA and Blackpoint Cyber MDR.
No native integration
API depth: grades B / BMulti-tenancy: 3/5 and 4/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
SY
Syncro PSA
PSA
API B
AlertsSyncro PSA Blackpoint Cyber MDR
Devices / assetsSyncro PSA Blackpoint Cyber MDR
TicketsBlackpoint Cyber MDR Syncro PSA
Time & billingBlackpoint Cyber MDR Syncro PSA
BL
Blackpoint Cyber MDR
MDR / SOC
API B
Integration checklist
- Bidirectional ticket / alert sync
No vendor-supported path; needs a webhook relay or automation platform.
- Asset / device mapping
Assets must be reconciled manually or via CSV import.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Common bottlenecks & caveats
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (Syncro PSA: none, Blackpoint Cyber MDR: 50) — small tenants pay for unused units.
- Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other MDR / SOC options with native Syncro PSA sync
Syncro PSA + Blackpoint Cyber MDR: frequently asked questions
- Does Syncro PSA integrate with Blackpoint Cyber MDR?
- There is no documented native integration between Syncro PSA and Blackpoint Cyber MDR. The pairing scores 43 out of 100, so plan on a webhook relay or an automation platform to move events between them.
- How do you set up Syncro PSA with Blackpoint Cyber MDR?
- Create an API user or integration key in Syncro PSA, authorise it in Blackpoint Cyber MDR, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Syncro PSA + Blackpoint Cyber MDR integration?
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst. Seat minimums apply (Syncro PSA: none, Blackpoint Cyber MDR: 50) — small tenants pay for unused units. Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.