Does ConnectWise Automate integrate with Cisco Umbrella?
Sync depth, webhook support, known API limits and setup order for the ConnectWise Automate + Cisco Umbrella pairing.
Compatibility index
39/100
No documented native integration between ConnectWise Automate and Cisco Umbrella.
No native integration
API depth: grades C / BMulti-tenancy: 4/5 and 3/5Webhook events: polling required
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise Automate
RMM
API C
AlertsConnectWise Automate Cisco Umbrella
Devices / assetsConnectWise Automate Cisco Umbrella
TicketsCisco Umbrella ConnectWise Automate
Time & billingCisco Umbrella ConnectWise Automate
CI
Cisco Umbrella
DNS / Network
API B
Integration checklist
- Bidirectional ticket / alert sync
No vendor-supported path; needs a webhook relay or automation platform.
- Asset / device mapping
Assets must be reconciled manually or via CSV import.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Polling required — API grades C and B limit real-time events.
Common bottlenecks & caveats
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst.
- API rate limits on ConnectWise Automate cause sync lag on tenants above ~1,000 endpoints.
- Seat minimums apply (ConnectWise Automate: 100, Cisco Umbrella: 100) — small tenants pay for unused units.
- Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
ConnectWise Automate + Cisco Umbrella: frequently asked questions
- Does ConnectWise Automate integrate with Cisco Umbrella?
- There is no documented native integration between ConnectWise Automate and Cisco Umbrella. The pairing scores 39 out of 100, so plan on a webhook relay or an automation platform to move events between them.
- How do you set up ConnectWise Automate with Cisco Umbrella?
- Create an API user or integration key in ConnectWise Automate, authorise it in Cisco Umbrella, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the ConnectWise Automate + Cisco Umbrella integration?
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst. API rate limits on ConnectWise Automate cause sync lag on tenants above ~1,000 endpoints. Seat minimums apply (ConnectWise Automate: 100, Cisco Umbrella: 100) — small tenants pay for unused units. Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.