ConnectWise Automate vs Cisco Umbrella
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $3.50–$3.50 · 2 data points
Quote range $2.40–$2.40 · 2 data points
Quick verdict
Cisco Umbrella wins on aggregate MSP sentiment, API grade and tenancy depth — but ConnectWise Automate is cheaper per unit in some quoted tiers.
Pricing comparison matrix
| Pricing model | per endpoint / mo | per endpoint / mo |
|---|---|---|
| List price / unit | $3.50 | $2.40 |
| Reported quote range | $3.50 – $3.50 | $2.40 – $2.40 |
| Reported seat minimum | 100 units | 100 units |
| Contract term | 1 year | 1 year |
| API grade / tenancy | API C · tenancy 4/5 | API B · tenancy 3/5 |
| Contract gotchas |
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Native API integration grid
What actually flows between ConnectWise Automate and Cisco Umbrella today. No documented native integration between ConnectWise Automate and Cisco Umbrella.
- Bidirectional ticket / alert sync
No vendor-supported path; needs a webhook relay or automation platform.
- Asset / device mapping
Assets must be reconciled manually or via CSV import.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Polling required — API grades C and B limit real-time events.
ConnectWise Automate: pros & cons
- Unmatched scripting
- Native CW PSA sync
- Deep customisation
- Heavy admin burden
- Older API surface
- Implementation cost
Verified 4,100 Endpoints • 16 Techs“If you have a dedicated Automate admin it's unbeatable. If you don't, it will own your Fridays.”
Cisco Umbrella: pros & cons
- Enterprise credibility
- SWG upgrade path
- Global infrastructure
- Seat minimums
- MSP tenancy friction
- Higher price
Verified 4,100 Endpoints • 16 Techs“We keep it for the enterprise clients who ask for Cisco by name.”
ConnectWise Automate vs Cisco Umbrella: frequently asked questions
- Is ConnectWise Automate cheaper than Cisco Umbrella?
- ConnectWise Automate lists at $3.50 per endpoint / mo and Cisco Umbrella at $2.40 per endpoint / mo. Because the pricing models differ, compare them at your own size: ConnectWise Automate quotes range $3.50–$3.50 and Cisco Umbrella quotes range $2.40–$2.40.
- Do ConnectWise Automate and Cisco Umbrella integrate with each other?
- There is no documented native integration between ConnectWise Automate and Cisco Umbrella. Expect to relay events through webhooks or an automation platform such as Rewst.
- Which has the better API, ConnectWise Automate or Cisco Umbrella?
- ConnectWise Automate carries an API grade of C and Cisco Umbrella a grade of B. Cisco Umbrella is the stronger option for automation and custom reporting.
- Which seat minimums and contract terms apply?
- ConnectWise Automate: 100 unit minimum, 1 year. Cisco Umbrella: 100 unit minimum, 1 year.
- Which should an MSP choose between ConnectWise Automate and Cisco Umbrella?
- Choose ConnectWise Automate if you value unmatched scripting; choose Cisco Umbrella if you value enterprise credibility. The deciding factor is usually how each one fits the rest of your stack, which the compatibility report scores directly.