Does ConnectWise Automate integrate with Blackpoint Cyber MDR?
Sync depth, webhook support, known API limits and setup order for the ConnectWise Automate + Blackpoint Cyber MDR pairing.
Compatibility index
42/100
No documented native integration between ConnectWise Automate and Blackpoint Cyber MDR.
No native integration
API depth: grades C / BMulti-tenancy: 4/5 and 4/5Webhook events: polling required
Data flow diagram
How records move between the two systems once the integration is enabled.
CO
ConnectWise Automate
RMM
API C
AlertsConnectWise Automate Blackpoint Cyber MDR
Devices / assetsConnectWise Automate Blackpoint Cyber MDR
TicketsBlackpoint Cyber MDR ConnectWise Automate
Time & billingBlackpoint Cyber MDR ConnectWise Automate
BL
Blackpoint Cyber MDR
MDR / SOC
API B
Integration checklist
- Bidirectional ticket / alert sync
No vendor-supported path; needs a webhook relay or automation platform.
- Asset / device mapping
Assets must be reconciled manually or via CSV import.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Polling required — API grades C and B limit real-time events.
Common bottlenecks & caveats
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst.
- API rate limits on ConnectWise Automate cause sync lag on tenants above ~1,000 endpoints.
- Seat minimums apply (ConnectWise Automate: 100, Blackpoint Cyber MDR: 50) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Other MDR / SOC options with native ConnectWise Automate sync
ConnectWise Automate + Blackpoint Cyber MDR: frequently asked questions
- Does ConnectWise Automate integrate with Blackpoint Cyber MDR?
- There is no documented native integration between ConnectWise Automate and Blackpoint Cyber MDR. The pairing scores 42 out of 100, so plan on a webhook relay or an automation platform to move events between them.
- How do you set up ConnectWise Automate with Blackpoint Cyber MDR?
- Create an API user or integration key in ConnectWise Automate, authorise it in Blackpoint Cyber MDR, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the ConnectWise Automate + Blackpoint Cyber MDR integration?
- Sync depth is non-existent — budget technician time or an automation platform such as Rewst. API rate limits on ConnectWise Automate cause sync lag on tenants above ~1,000 endpoints. Seat minimums apply (ConnectWise Automate: 100, Blackpoint Cyber MDR: 50) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.