StackMSP

Does Syncro integrate with Axcient x360Recover?

Sync depth, webhook support, known API limits and setup order for the Syncro + Axcient x360Recover pairing.

Compatibility index
46/100

No documented native integration between Syncro and Axcient x360Recover.

No native integration
API depth: grades B / BMulti-tenancy: 3/5 and 5/5Webhook events: supported both sides

Data flow diagram

How records move between the two systems once the integration is enabled.

SY
Syncro
RMM
API B
AlertsSyncro Axcient x360Recover
Devices / assetsSyncro Axcient x360Recover
TicketsAxcient x360Recover Syncro
Time & billingAxcient x360Recover Syncro
AX
Axcient x360Recover
BCDR
API B

Integration checklist

  • Bidirectional ticket / alert sync

    No vendor-supported path; needs a webhook relay or automation platform.

  • Asset / device mapping

    Assets must be reconciled manually or via CSV import.

  • Alert escalation rules

    Escalation logic has to live in one system; expect duplicated rule sets.

  • Billing reconciliation

    Neither product owns billing — reconcile through your billing/PSA layer.

  • Webhook / event support

    Both sides expose event webhooks (API grades B and B).

Common bottlenecks & caveats

  • Sync depth is non-existent — budget technician time or an automation platform such as Rewst.
  • Seat minimums apply (Syncro: 1, Axcient x360Recover: none) — small tenants pay for unused units.
  • Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
  • Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Price this pairing in a stackCompare Syncro vs Axcient x360Recover

Syncro + Axcient x360Recover: frequently asked questions

Does Syncro integrate with Axcient x360Recover?
There is no documented native integration between Syncro and Axcient x360Recover. The pairing scores 46 out of 100, so plan on a webhook relay or an automation platform to move events between them.
How do you set up Syncro with Axcient x360Recover?
Create an API user or integration key in Syncro, authorise it in Axcient x360Recover, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
What are the known limitations of the Syncro + Axcient x360Recover integration?
Sync depth is non-existent — budget technician time or an automation platform such as Rewst. Seat minimums apply (Syncro: 1, Axcient x360Recover: none) — small tenants pay for unused units. Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.