HaloPSA vs IT Glue
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $95.00–$105.00 · 3 data points
Quote range $39.00–$46.00 · 3 data points
Quick verdict
HaloPSA wins on aggregate MSP sentiment, API grade and tenancy depth — but IT Glue is cheaper per unit in list pricing.
Pricing comparison matrix
| Pricing model | per tech / mo | per user / mo |
|---|---|---|
| List price / unit | $105.00 | $39.00 |
| Reported quote range | $95.00 – $105.00 | $39.00 – $46.00 |
| Reported seat minimum | 1 units | 5 units |
| Contract term | 1 year | 1 year |
| API grade / tenancy | API A · tenancy 5/5 | API B · tenancy 5/5 |
| Contract gotchas |
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Native API integration grid
What actually flows between HaloPSA and IT Glue today. Native documentation lookup inside tickets (Verified)
- Bidirectional ticket / alert sync
Alerts raise tickets and status changes flow back without middleware.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Severity maps to priority and on-call routing rules travel with the alert.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades A and B).
HaloPSA: pros & cons
- Workflow engine
- Great API
- Responsive roadmap
- Steep initial configuration
- Docs lag behind features
Verified 1,500 Endpoints • 5 Techs“Migrated off ConnectWise in six weeks. Contract billing finally matches what we actually deliver.”
Co-Managed MSP Owner • 7 Techs“Every integration we needed either existed or was a two-hour webhook build.”
IT Glue: pros & cons
- Relationship mapping
- Broad integrations
- Mature audit trail
- Price escalation
- Add-on SKUs
- Slower innovation
Verified 3,200 Endpoints • 11 Techs“The documentation model is still the best. The renewal conversation is the worst one of our year.”