HaloPSA vs Cisco Umbrella
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $95.00–$105.00 · 3 data points
Quote range $2.40–$2.40 · 2 data points
Quick verdict
HaloPSA wins on aggregate MSP sentiment, API grade and tenancy depth — but Cisco Umbrella is cheaper per unit in list pricing.
Pricing comparison matrix
| Pricing model | per tech / mo | per endpoint / mo |
|---|---|---|
| List price / unit | $105.00 | $2.40 |
| Reported quote range | $95.00 – $105.00 | $2.40 – $2.40 |
| Reported seat minimum | 1 units | 100 units |
| Contract term | 1 year | 1 year |
| API grade / tenancy | API A · tenancy 5/5 | API B · tenancy 3/5 |
| Contract gotchas |
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Native API integration grid
What actually flows between HaloPSA and Cisco Umbrella today. Alert forwarding only
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades A and B).
HaloPSA: pros & cons
- Workflow engine
- Great API
- Responsive roadmap
- Steep initial configuration
- Docs lag behind features
Verified 1,500 Endpoints • 5 Techs“Migrated off ConnectWise in six weeks. Contract billing finally matches what we actually deliver.”
Co-Managed MSP Owner • 7 Techs“Every integration we needed either existed or was a two-hour webhook build.”
Cisco Umbrella: pros & cons
- Enterprise credibility
- SWG upgrade path
- Global infrastructure
- Seat minimums
- MSP tenancy friction
- Higher price
Verified 4,100 Endpoints • 16 Techs“We keep it for the enterprise clients who ask for Cisco by name.”
HaloPSA vs Cisco Umbrella: frequently asked questions
- Is HaloPSA cheaper than Cisco Umbrella?
- HaloPSA lists at $105.00 per tech / mo and Cisco Umbrella at $2.40 per endpoint / mo. Because the pricing models differ, compare them at your own size: HaloPSA quotes range $95.00–$105.00 and Cisco Umbrella quotes range $2.40–$2.40.
- Do HaloPSA and Cisco Umbrella integrate with each other?
- Partially. Alert forwarding only
- Which has the better API, HaloPSA or Cisco Umbrella?
- HaloPSA carries an API grade of A and Cisco Umbrella a grade of B. HaloPSA is the stronger option for automation and custom reporting.
- Which seat minimums and contract terms apply?
- HaloPSA: 1 unit minimum, 1 year. Cisco Umbrella: 100 unit minimum, 1 year.
- Which should an MSP choose between HaloPSA and Cisco Umbrella?
- Choose HaloPSA if you value workflow engine; choose Cisco Umbrella if you value enterprise credibility. The deciding factor is usually how each one fits the rest of your stack, which the compatibility report scores directly.