StackMSP

Does Cisco Umbrella integrate with Gradient MSP Synthesize?

Sync depth, webhook support, known API limits and setup order for the Cisco Umbrella + Gradient MSP Synthesize pairing.

Compatibility index
72/100

Manual seat reporting

Partial integration
API depth: grades B / AMulti-tenancy: 3/5 and 5/5Webhook events: supported both sides

Data flow diagram

How records move between the two systems once the integration is enabled.

CI
Cisco Umbrella
DNS / Network
API B
AlertsCisco Umbrella Gradient MSP Synthesize
Devices / assetsCisco Umbrella Gradient MSP Synthesize
TicketsGradient MSP Synthesize Cisco Umbrella
Time & billingGradient MSP Synthesize Cisco Umbrella
GR
Gradient MSP Synthesize
Billing & CPQ
API A

Integration checklist

  • Bidirectional ticket / alert sync

    One-way alert push only — closing the ticket does not clear the alert.

  • Asset / device mapping

    Devices match to client records automatically after the initial mapping pass.

  • Alert escalation rules

    Escalation logic has to live in one system; expect duplicated rule sets.

  • Billing reconciliation

    Counts must be exported and matched by hand each month.

  • Webhook / event support

    Both sides expose event webhooks (API grades B and A).

Common bottlenecks & caveats

  • Sync depth is partial — budget technician time or an automation platform such as Rewst.
  • Seat minimums apply (Cisco Umbrella: 100, Gradient MSP Synthesize: none) — small tenants pay for unused units.
  • Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual.
  • Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Price this pairing in a stackCompare Cisco Umbrella vs Gradient MSP Synthesize

Cisco Umbrella + Gradient MSP Synthesize: frequently asked questions

Does Cisco Umbrella integrate with Gradient MSP Synthesize?
Partially — Cisco Umbrella and Gradient MSP Synthesize connect, but not fully. Manual seat reporting The pairing scores 72 out of 100 on our compatibility index.
How do you set up Cisco Umbrella with Gradient MSP Synthesize?
Create an API user or integration key in Cisco Umbrella, authorise it in Gradient MSP Synthesize, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
What are the known limitations of the Cisco Umbrella + Gradient MSP Synthesize integration?
Sync depth is partial — budget technician time or an automation platform such as Rewst. Seat minimums apply (Cisco Umbrella: 100, Gradient MSP Synthesize: none) — small tenants pay for unused units. Multi-tenant reporting is uneven between the two consoles, so cross-client rollups stay manual. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.