Cisco Umbrella vs Gradient MSP Synthesize
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $2.40–$2.40 · 2 data points
Quote range $199.00–$199.00 · 2 data points
Quick verdict
Gradient MSP Synthesize wins on aggregate MSP sentiment, API grade and tenancy depth — but Cisco Umbrella is cheaper per unit in list pricing.
Pricing comparison matrix
| Pricing model | per endpoint / mo | flat / mo |
|---|---|---|
| List price / unit | $2.40 | $199.00 |
| Reported quote range | $2.40 – $2.40 | $199.00 – $199.00 |
| Reported seat minimum | 100 units | None |
| Contract term | 1 year | Month-to-month |
| API grade / tenancy | API B · tenancy 3/5 | API A · tenancy 5/5 |
| Contract gotchas |
|
|
Native API integration grid
What actually flows between Cisco Umbrella and Gradient MSP Synthesize today. Manual seat reporting
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Counts must be exported and matched by hand each month.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Cisco Umbrella: pros & cons
- Enterprise credibility
- SWG upgrade path
- Global infrastructure
- Seat minimums
- MSP tenancy friction
- Higher price
Verified 4,100 Endpoints • 16 Techs“We keep it for the enterprise clients who ask for Cisco by name.”
Gradient MSP Synthesize: pros & cons
- Finds unbilled seats fast
- Wide vendor coverage
- Pays for itself
- Tier pricing scales with vendors
- Setup requires clean agreements
Verified 2,000 Endpoints • 8 Techs“Found $2,800/mo of unbilled licences in the first reconciliation run.”
Cisco Umbrella vs Gradient MSP Synthesize: frequently asked questions
- Is Cisco Umbrella cheaper than Gradient MSP Synthesize?
- Cisco Umbrella lists at $2.40 per endpoint / mo and Gradient MSP Synthesize at $199.00 flat / mo. Because the pricing models differ, compare them at your own size: Cisco Umbrella quotes range $2.40–$2.40 and Gradient MSP Synthesize quotes range $199.00–$199.00.
- Do Cisco Umbrella and Gradient MSP Synthesize integrate with each other?
- Partially. Manual seat reporting
- Which has the better API, Cisco Umbrella or Gradient MSP Synthesize?
- Cisco Umbrella carries an API grade of B and Gradient MSP Synthesize a grade of A. Gradient MSP Synthesize is the stronger option for automation and custom reporting.
- Which seat minimums and contract terms apply?
- Cisco Umbrella: 100 unit minimum, 1 year. Gradient MSP Synthesize: no minimum, month-to-month.
- Which should an MSP choose between Cisco Umbrella and Gradient MSP Synthesize?
- Choose Cisco Umbrella if you value enterprise credibility; choose Gradient MSP Synthesize if you value finds unbilled seats fast. The deciding factor is usually how each one fits the rest of your stack, which the compatibility report scores directly.