Cisco Umbrella vs Gradient MSP Synthesize
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $2.40–$2.40 · 2 data points
Quote range $199.00–$199.00 · 2 data points
Quick verdict
Gradient MSP Synthesize wins on aggregate MSP sentiment, API grade and tenancy depth — but Cisco Umbrella is cheaper per unit in list pricing.
Pricing comparison matrix
| Pricing model | per endpoint / mo | flat / mo |
|---|---|---|
| List price / unit | $2.40 | $199.00 |
| Reported quote range | $2.40 – $2.40 | $199.00 – $199.00 |
| Reported seat minimum | 100 units | None |
| Contract term | 1 year | Month-to-month |
| API grade / tenancy | API B · tenancy 3/5 | API A · tenancy 5/5 |
| Contract gotchas |
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Native API integration grid
What actually flows between Cisco Umbrella and Gradient MSP Synthesize today. Manual seat reporting
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Counts must be exported and matched by hand each month.
- Webhook / event support
Both sides expose event webhooks (API grades B and A).
Cisco Umbrella: pros & cons
- Enterprise credibility
- SWG upgrade path
- Global infrastructure
- Seat minimums
- MSP tenancy friction
- Higher price
Verified 4,100 Endpoints • 16 Techs“We keep it for the enterprise clients who ask for Cisco by name.”
Gradient MSP Synthesize: pros & cons
- Finds unbilled seats fast
- Wide vendor coverage
- Pays for itself
- Tier pricing scales with vendors
- Setup requires clean agreements
Verified 2,000 Endpoints • 8 Techs“Found $2,800/mo of unbilled licences in the first reconciliation run.”