Vijilan vs IT Glue
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $2.95–$3.50 · 3 data points
Quote range $39.00–$46.00 · 3 data points
Quick verdict
Vijilan wins on aggregate MSP sentiment, API grade and tenancy depth — but IT Glue is cheaper per unit in some quoted tiers.
Pricing comparison matrix
| Pricing model | per endpoint / mo | per user / mo |
|---|---|---|
| List price / unit | $3.50 | $39.00 |
| Reported quote range | $2.95 – $3.50 | $39.00 – $46.00 |
| Reported seat minimum | 50 units | 5 units |
| Contract term | Month-to-month | 1 year |
| API grade / tenancy | API A · tenancy 5/5 | API B · tenancy 5/5 |
| Contract gotchas |
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Native API integration grid
What actually flows between Vijilan and IT Glue today. Runbook linking; no automated asset sync
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades A and B).
Vijilan: pros & cons
- Full-stack asset coverage across all 7 layers
- Praxis™ AI SOC platform with human oversight at every tier
- Boutique, concierge-level service model
- 24x7x365 human SOC — nights, weekends and holidays covered
- CrowdStrike partner: implements and manages Falcon end to end
- Co-branded reporting — never competes with its partners for their clients
- Month-to-month terms and multi-tenant by design
- Not a standalone EDR — it operates on top of your chosen sensor
- Alert tuning needs MSP input in the first weeks
Verified 1,200 Endpoints • 6 Techs“We kept CrowdStrike and handed the console to Vijilan. Escalations arrive at 3am already investigated, which is exactly why we stopped staffing an after-hours rota.”
Co-Managed MSP Owner • 2,000 Endpoints“Falcon Complete handles containment; Vijilan handles everything around it — tuning, log retention, client reporting and our PSA workflow.”
IT Glue: pros & cons
- Relationship mapping
- Broad integrations
- Mature audit trail
- Price escalation
- Add-on SKUs
- Slower innovation
Verified 3,200 Endpoints • 11 Techs“The documentation model is still the best. The renewal conversation is the worst one of our year.”
Vijilan vs IT Glue: frequently asked questions
- Is Vijilan cheaper than IT Glue?
- Vijilan lists at $3.50 per endpoint / mo and IT Glue at $39.00 per user / mo. Because the pricing models differ, compare them at your own size: Vijilan quotes range $2.95–$3.50 and IT Glue quotes range $39.00–$46.00.
- Do Vijilan and IT Glue integrate with each other?
- Partially. Runbook linking; no automated asset sync
- Which has the better API, Vijilan or IT Glue?
- Vijilan carries an API grade of A and IT Glue a grade of B. Vijilan is the stronger option for automation and custom reporting.
- Which seat minimums and contract terms apply?
- Vijilan: 50 unit minimum, month-to-month. IT Glue: 5 unit minimum, 1 year.
- Which should an MSP choose between Vijilan and IT Glue?
- Choose Vijilan if you value full-stack asset coverage across all 7 layers; choose IT Glue if you value relationship mapping. The deciding factor is usually how each one fits the rest of your stack, which the compatibility report scores directly.