Does Vijilan integrate with IT Glue?
Sync depth, webhook support, known API limits and setup order for the Vijilan + IT Glue pairing.
Compatibility index
78/100
Runbook linking; no automated asset sync
Partial integration
API depth: grades A / BMulti-tenancy: 5/5 and 5/5Webhook events: supported both sides
Data flow diagram
How records move between the two systems once the integration is enabled.
VI
Vijilan
MDR / SOC
API A
AlertsVijilan IT Glue
Devices / assetsVijilan IT Glue
TicketsIT Glue Vijilan
Time & billingIT Glue Vijilan
IT
IT Glue
Documentation
API B
Integration checklist
- Bidirectional ticket / alert sync
One-way alert push only — closing the ticket does not clear the alert.
- Asset / device mapping
Devices match to client records automatically after the initial mapping pass.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades A and B).
Common bottlenecks & caveats
- Sync depth is partial — budget technician time or an automation platform such as Rewst.
- Seat minimums apply (Vijilan: 50, IT Glue: 5) — small tenants pay for unused units.
- Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.
Vijilan + IT Glue: frequently asked questions
- Does Vijilan integrate with IT Glue?
- Partially — Vijilan and IT Glue connect, but not fully. Runbook linking; no automated asset sync The pairing scores 78 out of 100 on our compatibility index.
- How do you set up Vijilan with IT Glue?
- Create an API user or integration key in Vijilan, authorise it in IT Glue, map clients or tenants to each other once, then map alert severities to ticket priorities. Historic records created before the integration is enabled usually need a one-time backfill.
- What are the known limitations of the Vijilan + IT Glue integration?
- Sync depth is partial — budget technician time or an automation platform such as Rewst. Seat minimums apply (Vijilan: 50, IT Glue: 5) — small tenants pay for unused units. Field mapping is not retroactive: records created before the integration is enabled usually need a one-time backfill.