Syncro PSA vs Cisco Umbrella
Crowdsourced pricing, contract minimums, API sync depth and verified MSP sentiment for both products — no vendor marketing copy.
Quote range $0.00–$0.00 · 0 data points
Quote range $2.40–$2.40 · 2 data points
Quick verdict
Syncro PSA wins on aggregate MSP sentiment, API grade and tenancy depth — but Cisco Umbrella is cheaper per unit in some quoted tiers.
Pricing comparison matrix
| Pricing model | bundled | per endpoint / mo |
|---|---|---|
| List price / unit | Included | $2.40 |
| Reported quote range | $0.00 – $0.00 | $2.40 – $2.40 |
| Reported seat minimum | None | 100 units |
| Contract term | Month-to-month | 1 year |
| API grade / tenancy | API B · tenancy 3/5 | API B · tenancy 3/5 |
| Contract gotchas |
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Native API integration grid
What actually flows between Syncro PSA and Cisco Umbrella today. No documented native integration between Syncro PSA and Cisco Umbrella.
- Bidirectional ticket / alert sync
No vendor-supported path; needs a webhook relay or automation platform.
- Asset / device mapping
Assets must be reconciled manually or via CSV import.
- Alert escalation rules
Escalation logic has to live in one system; expect duplicated rule sets.
- Billing reconciliation
Neither product owns billing — reconcile through your billing/PSA layer.
- Webhook / event support
Both sides expose event webhooks (API grades B and B).
Syncro PSA: pros & cons
- Zero incremental cost
- Single vendor
- Fast to stand up
- Basic project management
- Limited custom workflows
Verified 900 Endpoints • 3 Techs“Good enough PSA for a three-tech shop, and it costs us nothing extra.”
Cisco Umbrella: pros & cons
- Enterprise credibility
- SWG upgrade path
- Global infrastructure
- Seat minimums
- MSP tenancy friction
- Higher price
Verified 4,100 Endpoints • 16 Techs“We keep it for the enterprise clients who ask for Cisco by name.”
Syncro PSA vs Cisco Umbrella: frequently asked questions
- Is Syncro PSA cheaper than Cisco Umbrella?
- Syncro PSA lists at $0.00 bundled and Cisco Umbrella at $2.40 per endpoint / mo. Because the pricing models differ, compare them at your own size: no quotes on file for Syncro PSA and Cisco Umbrella quotes range $2.40–$2.40.
- Do Syncro PSA and Cisco Umbrella integrate with each other?
- There is no documented native integration between Syncro PSA and Cisco Umbrella. Expect to relay events through webhooks or an automation platform such as Rewst.
- Which has the better API, Syncro PSA or Cisco Umbrella?
- Syncro PSA carries an API grade of B and Cisco Umbrella a grade of B. They are comparable, so choose on pricing model and integration depth.
- Which seat minimums and contract terms apply?
- Syncro PSA: no minimum, month-to-month. Cisco Umbrella: 100 unit minimum, 1 year.
- Which should an MSP choose between Syncro PSA and Cisco Umbrella?
- Choose Syncro PSA if you value zero incremental cost; choose Cisco Umbrella if you value enterprise credibility. The deciding factor is usually how each one fits the rest of your stack, which the compatibility report scores directly.